Privacy Policy

Introduction

At Ozkool Private Limited, we prioritize your privacy in all interactions with our vending machines. This policy explains our approach to data handling for transactions made exclusively at our machines in India.

Information We Collect

We only gather essential transaction details to complete your purchase, such as product selections and payment confirmations. No personal identifiers like names, addresses, or email IDs are collected.

How We Use Your Information

Transaction data is used solely to:

• Facilitate smooth payments and product dispensing at the vending machine.

• Resolve any on-the-spot issues to enhance your experience.

Data Security Measures

We employ strong security protocols to safeguard transaction data, limiting access to trained staff only and complying with Indian data protection standards.

Sharing and Disclosure

As we collect no personal data, there's nothing to share or sell to third parties. All handling remains internal and compliant with local laws.

Your Rights Regarding Data

You can request details about your transaction right at the machine during or immediately after purchase. For any queries, reach us via our official channels.

Policy Updates

We'll revise this policy as needed to align with evolving laws. Check our website for the latest version.

Refund Policy

Introduction

We aim for your full satisfaction with every fresh beverage from our vending machines. This policy covers refunds for on-site transactions, focusing on quick resolutions without complex processes.

When Refunds Apply

You're eligible for a refund if:

• The product is faulty, incorrect, or fails to dispense properly.

• The issue is reported immediately after the transaction on the number provided at the machine.

How to Get a Refund

• Refunds are handled on the spot or within minutes upon verifying the problem, crediting back to your original payment method.

• To initiate, note the transaction details and contact us at Ozkoolindia@gmail.com with supporting evidence (e.g., photos). We'll aim to resolve within 48 hours.

Handling Complaints

Email us at Ozkoolindia@gmail.com for any. Our team commits to prompt, fair resolutions in line with consumer protection rules.

Policy Changes

Updates to this policy will be posted on our website to keep you informed.